Shipping Policy:
We offer shipping services to all locations within Egypt for a flat rate of 60 Egyptian pounds. Once you place an order on our website, we will process it promptly and ship it to your preferred address. Please allow for standard delivery times, which may vary depending on your location and any unforeseen circumstances. We strive to ensure timely and efficient delivery of all orders.
Return Policy:
We understand that sometimes a product may not meet your expectations. If you wish to return an item, please follow the steps below:
Step 1: Contact us
To initiate a return, please reach out to us via email, phone number, or WhatsApp. Provide us with your order details, including the order number and the reason for the return. Our customer support team will guide you through the return process.
Step 2: Coordination with customer support
Once we receive your return request, our customer support team will get in touch with you to confirm the return and provide further instructions. We may require additional information or clarification to ensure a smooth return process.
Step 3: Return shipment
After confirming your return, we will arrange for a shipping carrier to collect the item from your location. Please securely package the item to be returned, including all original accessories, tags, and packaging. Ensure that the item is in its original condition.
Step 4: Refund or exchange
Upon receiving the returned item, our team will inspect it to ensure that it meets the return criteria. If the return is approved, we will process a refund to your original payment method within a reasonable timeframe. Alternatively, if you prefer an exchange, we will coordinate the replacement item with you.
Return Conditions:
- The return request must be made within 14 days of receiving the order.
- The item must be unused, undamaged, and in its original condition.
- All original accessories, tags, and packaging must be included.
- Certain items, such as intimate apparel, swimwear, and personalized items, may not be eligible for return due to hygiene or customization reasons.
Please note that the customer is responsible for any shipping costs incurred during the return process, unless the return is due to an error on our part or a defective product.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We are here to help!