At Sol Egypt, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website or interacting with our services. By accessing our website or providing your personal information, you agree to the terms outlined in this policy.
1. Information We Collect:
We may collect the following types of personal information when you interact with our website or services:
– Contact information: such as your name, email address, phone number, and shipping address.
– Payment information: including credit card details or other payment methods.
– Order history: details of your past purchases and transactions with us.
– Communication: records of any correspondence between you and our customer support team.
2. How We Use Your Information:
We may use the personal information we collect for the following purposes:
– Processing and fulfilling your orders.
– Communicating with you regarding your orders, inquiries, or customer support requests.
– Providing you with information about our products, promotions, and updates (if you have opted to receive such communications).
– Analyzing and improving our website, services, and customer experience.
– Complying with legal obligations, resolving disputes, and enforcing our policies.
3. Information Sharing:
We understand the importance of keeping your personal information confidential. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These service providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.
4. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security protocols and encryption technologies to safeguard your data during transmission and storage. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies:
We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. These technologies may collect information about your device, browsing actions, and patterns. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.
6. Children’s Privacy:
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to delete the information.
7. Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.
8. Contact Us:
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us using the provided contact information on our website.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.